Refund Policy

Unused items in their original packaging may be returned within 30 days of delivery unless the product page or checkout terms state otherwise. To begin a return, contact support@ninjahellc.com with your order number and reason for return.

Returned items must be unused, clean, undamaged, and in original packaging with all included parts or accessories.

Items that show signs of use, damage caused after delivery, missing packaging, or unauthorized return shipping may be refused or refunded only partially.

If an item arrives damaged, incomplete, or incorrect, contact us within 7 days of delivery. Include your order number and photos of the product, packaging, and shipping label.

After review, we may offer a replacement, refund, store credit, missing-part support, or another appropriate resolution based on product availability and shipping conditions.

Approved refunds are issued through the applicable invoiced payment method when possible. Processing timing may vary depending on the payment provider and financial institution.

Customers may be responsible for return shipping unless the return is due to our error or an item arrived damaged. International return shipping, duties, taxes, and carrier fees may not be refundable unless required by law. We recommend using a trackable shipping method and keeping proof of shipment.

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after an order has entered processing or shipment.

Questions can be sent to support@ninjahellc.com or mailed to NINJAHE LLC., 30 N Gould St Ste N, Sheridan, Wyoming 82801, United States.