Shipping Policy

NINJAHE LLC. sources and exports consumer products from Asia to customers in the United States and other international markets. Online delivery availability may vary by destination, product size, carrier service, and export or import requirements.

Some addresses, restricted locations, item sizes, customs conditions, or carrier limitations may affect whether an order can be fulfilled.

Most orders are prepared within 2-5 business days after invoice confirmation and any required payment confirmation, excluding weekends and holidays.

Processing may take longer during product launches, peak seasons, supplier coordination, carrier delays, address verification, export documentation review, payment review, or fraud review.

Delivery timing depends on the destination, carrier service, product origin, customs review where applicable, weather, holidays, and other conditions outside our control.

When tracking is available, we will send tracking details to the email address associated with the order.

Shipping charges, if applicable, are confirmed before invoice payment is requested. Taxes, duties, customs fees, and other charges may vary based on the shipping address, destination country, carrier, and order details.

If a package appears lost, delayed, or damaged, contact us at support@ninjahellc.com with your order number and any available carrier information.

For damaged items, please include clear photos of the product, packaging, and shipping label within 7 days of delivery.

Questions can be sent to support@ninjahellc.com or mailed to NINJAHE LLC., 30 N Gould St Ste N, Sheridan, Wyoming 82801, United States.